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Warranty/Recall Auditor

Irvine, CA 92623

Posted: 11/28/2023 Employment Type: Contract Industry: Administration Job Number: 84637

Job Description

Job Responsibilities: 

  • Warranty management processes 
  • 3rd party contract review
  • Monitoring controls (internal cost control, dealer warranty performance, regional reviews, field audit) 
  • Controls over processes impacting key metrics
  • Sublet (threshold, review and approval process) 
  • Dealer training 
  • Warranty hotline (training, approval process) 
  • Handle parts warranty (over-the-counter items) 
  • Communicate with other departments 
  • Handle the chargeback/appeal process 
  • Handle the billing process (recoveries process, reports etc.) 
  • Handle dealer payments (payment processing, retail state reimbursement)
  • Claim processing (automated v. manual approval)
  • Complete account reconciliations 
  • Creation of recalls 
  • Manage status of recalls 
  • Report to regulators 
  • Communicate with dealers, parts distribution, parent company etc. 
  • Handle warranty reserves 

Job Requirements


  • Knowledge of Warranty Policies & Procedures, Service Bulletins and Internal Operation Guidelines 
  • Knowledge of warranty related programs (Good Will, Certified Pre-Owned, Rental Cars)
  • Experience with reports (exception, analysis, and special reports)
  • Knowledge of how to obtain VIN history 

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