Search Jobs
Find your next opportunity here.
Battery Specialist Lead Auditor
Anaheim, CA 92801 US
Job Description
Job Requirements
- Inspects, analyzes and audits the work of Ultra Care Technicians, including their performance of maintenance (such as the condition for batteries, cables, the battery area, and the charging area).
- Reviews customer service execution and either receives or responds to customer feedback, ensuring satisfaction.
- Reviews audit findings and creates response templates for immediate adjustment to circumstances in a continuous improvement environment.
- Coaches and trains, with supervision, Ultra Care Technicians (to skill needs identified from audit findings).
- Communicates with others (supervisor, company technicians or other departments, as needed), to coordinate necessary repairs and/or resolve customer complaints or seize opportunities.
- Provides training to expand technician participation in the sales process by identifying client opportunities, such as service of existing product(s), offering expanded services, new clients, etc., and conveying said information to appropriate sales personnel.
- Utilizes existing departmental tools to properly process service opportunities - FRED (Facility Required Equipment Data) and Dynamics.
- Represents the company in a neat and professional manner in accordance with company standards.
- Practices safety and good housekeeping in all circumstances.
- All other duties as required
- High School graduate or equivalent, required. 2-year technical degree or equivalent combination of work experience and education, preferred.
- Basic knowledge of Microsoft Office (Word, Excel, and Outlook) and the internet.
- Working knowledge of standard shop tools.
- Safety training for Spill Containment and Lead Level
- Possess or obtain Commercial Driver's License with endorsement for hazardous materials.
- Forklift certified, have or will train.
- Clean and current Driver's license (MVR check) in the applying State.
- Good understanding of basic electricity/electronics.
- 2-4 Years of battery industry or related experience, preferably in a field service environment.
Share This Job: