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Service Supervisor

Phoenix, AZ 85017

Posted: 09/27/2024 Employment Type: Direct Industry: Renewable Energy Job Number: 85024

Job Description

The Service Supervisor is responsible for the hiring, training of oversight of customer service staff.  They provide technical support and manage projects involving customer service staff, with a primary focus on excellent customer service.

Job Requirements

  • Provides on-the-job training to staff.
  • Acts as a troubleshooting support resource to staff.
  • Represents the company in a professional manner in accordance with company standards.
  • Conveys information to proper customer contacts.
  • Complies with company policies and procedures (regarding issues such as warranty, safety, environmental, OSHA, and hazmat).
  • Actively promotes point of sale items and allied products and services.
  • Ensures work orders are filled out properly and in a timely manner.
  • Communicates with other internal departments (e.g., management and Sales) on any unresolved customer issues.
  • Coaches and trains customer service staff to utilize and apply their own critical thinking and troubleshooting skills.
  • All other duties as required.

Skills / Other:
  • Ability to read, analyze and interpret documents such as safety rules, operating and maintenance instructions and procedure and technical manuals. 
  • Ability to define problems and draw valid conclusions on the work that needs to be performed. 
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Detail-oriented.
  • Good written, communication and customer satisfaction skills.
  • Ability to deal with difficult situations and maintain a positive attitude.

Experience:
  • 2-3 Years of customer service experience, preferably involving the battery industry.

Pay: $25 - $35

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