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Motive Workforce Solutions
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Service Coordinator
Posted: 09/12/2024
2024-09-12
2024-11-02
Employment Type:
Direct
Industry: Renewable Energy
Job Number: 85025
Job Description
The Service Coordinator is responsible for providing support to field technicians, salespeople, management and customers with a strong emphasis on providing excellent customer service and team synergy.
Job Requirements
- Serves as the main point of contact for all service customers to ensure customer expectations are met.
- Proactively follows up with customers after completion of service visits.
- Coordinates the scheduling and movement of manpower and materials.
- Schedules and dispatches field technicians to meet customer needs and expectations based on the nature of the call (emergency, preventive maintenance, available resources and customer needs).
- Supports material procurement for customer part sales (pricing part sales, processing orders and invoicing) as well as internal requests in support of service projects.
- Effectively utilizes various software in the delivery and management of service activities: opening service calls, supporting and scheduling planned preventive maintenance visits, updating customer information, etc.
- Delivers outstanding customer service.
- Processes records and documents for accounting (billing and credits), shipping (logging Bills of Lading), scrap (certificates of destruction), etc., and files records of same.
- All other duties assigned as required.
Experience:
- 1+ Years of industry experience or related customer service experience.
Previous administrative experience, preferred.
Pay: $25 - $30
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