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Service Coordinator

Fountain Valley, CA 92708

Posted: 03/29/2024 Employment Type: Direct Industry: Administration Job Number: 84823

Job Description

Purpose and Scope:  

The Service Coordinator is responsible for providing support to field technicians, management, and customers with a strong emphasis on customer service, team constructive collaboration and self-motivation. 

Job Requirements

Responsibilities:  
  • Serves as a point of contact for all service customers and in-house representatives to ensure customer expectations are met. 
 
  • Monitor incoming emails and respond accordingly in a timely manner 
 
  • Proactively follows-up with customers, in-house representatives, and management after completion of service visits 
 
  • Supports material procurement for customer part sales (pricing part sales, processing orders and invoicing) and internal requests to support service projects. 
 
  • Complete warranty paperwork and submit to appropriate vendors. Follow up with vendors for approval, payments and any additional needs that arise during the process. 
 
  • Effectively utilizes various software in the delivery and management of service activities: opening service calls, supporting and scheduling planned preventive maintenance visits, updating customer information, etc. 
 
  • Maintain, update, and distribute various reports based on assigned tasks for areas of responsibility 
 
  • Data entry for multiple systems that include but not limited to, excel, SAGE 500, Team Tracks, FreshDesk, Act View, and web-based service system 
 
  • Delivers outstanding customer service. 
 
  • Process records and documents for accounting (billing and credits), shipping (logging Bills of Lading), etc., and files records of same. 
 
  • All other duties as required. 

Experience:  
  • 1+ Years of industry experience or related customer service experience.  

Pay: $26/hr
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About Fountain Valley, CA

Discover exciting job opportunities in and around Fountain Valley, California! This vibrant city located in Orange County offers a perfect blend of urban amenities and natural beauty, making it an ideal place to grow your career. With proximity to popular attractions like Mile Square Regional Park, South Coast Plaza, and the Pacific Ocean's beaches, Fountain Valley provides a lively backdrop for your professional journey. Immerse yourself in the region's diverse art scene, savor delicious Vietnamese cuisine, catch a show at the Segerstrom Center for the Arts, or cheer on the Anaheim Ducks or Los Angeles Angels at nearby sports venues. Join us in Fountain Valley and experience a career path filled with endless possibilities and unforgettable moments! Apply now to kickstart your next adventure in this dynamic SoCal locale.