Search Jobs
Find your next opportunity here.
Parts & Inventory Coordinator
Job Description
Why This Role Matters
The Parts & Inventory Coordinator sits at the center of everything: supporting technicians in the field, keeping the shop moving, and ensuring the right parts are in the right place at the right time. Done well, this role directly improves first-time fix rates, technician productivity, parts margins, and customer uptime.
Job Requirements
RESPONSIBILITIES
Inventory & Warehouse Operations
- Maintain accurate inventory across all SKUs through cycle counts and audits
- Receive, inspect, and organize incoming parts — chargers, cables, components, and more
- Pull and stage parts for field service, UltraCare, and shop work orders
- Handle packaging, palletizing, shipping, and returns
- Keep the parts area clean, organized, and operationally ready
Field & UltraCare Support
- Build daily parts kits to set technicians up for first-time fixes
- Ensure technicians are fully stocked before their first call of the day
- Respond to urgent field requests and same-day part needs with urgency
- Convert identified issues into ready-to-execute work orders
- Coordinate closely with dispatch and service leadership
Procurement & Vendor Management
- Place and track purchase orders with vendors
- Manage backorders and proactively monitor lead times
- Verify pricing, flag discrepancies, and protect parts margin
Warranty & RMA Processing (ACT / AMETEK)
- Process RMAs and warranty claims accurately and on time
- Track all submission deadlines, including 30-day windows
- Ensure complete documentation and follow through on credit recovery
Systems & Administrative (Dynamics / SAGE)
- Maintain accurate, up-to-date data across all systems
- Ensure parts are correctly tied to work orders to prevent billing leakage
- Track approvals, backorders, and parts usage in real time
Shop Coordination & Process Improvement
- Keep the shop consistently supplied to maintain workflow
- Stage parts for larger jobs across field, shop, and UltraCare
- Continuously improve inventory organization, stocking strategy, and operational discipline
- Reduce lost parts, delays, and repeat service visits
PERFORMANCE METRICS
Success in this role is measured by clear, trackable outcomes:
Inventory Accuracy | 90%+ target with minimal shrinkage |
First-Time Fix Support | 80%+ goal through proactive parts readiness |
Technician Readiness | Fully stocked before first call; reduction in return trips |
Parts Availability | Proactive backorder management, no preventable stockouts |
Warranty Submissions | On-time, accurate filing with strong credit recovery |
System Data Quality | Clean records with zero billing leakage |
Turnaround Speed | Fast, reliable response to parts requests |
COMPENSATION & BONUS OPPORTUNITY
This role is eligible for performance-based bonuses tied to:
- Inventory accuracy
- First-time fix support
- Warranty recovery and credit recapture
- Parts availability and technician readiness
Additional upside is available for consistent execution, zero missed warranty deadlines, and exceptional field support.
QUALIFICATIONS
Required
- 1–3+ years of experience in parts, inventory, warehouse, or operations support
- Strong attention to detail and a high standard for organization
- Comfortable working across both systems and a physical warehouse environment
- Able to lift and move parts as needed
- Clear communicator across field teams, shop staff, and vendor contacts
Preferred
- Experience with ERP/CRM systems — Dynamics, SAGE, or similar
- Familiarity with warranty claim processes and RMA workflows
- Background supporting field service or mobile technician teams