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Motive Workforce Solutions
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Onboarding Concierge
Anaheim, CA 92801 US
Posted: 09/14/2023
2023-09-14
2023-10-24
Employment Type:
Direct
Industry: Administration
Job Number: 84542
Job Description
Purpose and Scope: The Onboarding Concierge is responsible for coordinating all items related to the new hire experience. This involves proactively facilitating communications and coordinating items before a new hire's first day. They ensure a new hire experience that is engaging, positive and displays a smooth hand-off.
Job Requirements
Responsibilities:
- Coordinates the submission and status of offer letters. Tracks offer acceptance.
- Plan and organize all details relating to new hire items, communicating and coordinating with all relevant internal departments.
- Responds in a timely manner to new hire inquiries with comprehensive answers.
- Works with the leadership team to develop, implement and streamline new hire experiences.
- Plan and organize all details relating to new hire items, communicating and coordinating with all relevant internal departments.
- Identifies (or anticipates) issues and handles through appropriate and timely reference to other parties, with follow-up.
- (If onsite, leads an in-person; or if offsite, remotely) Makes an introduction to the new hire's immediate team, highlighting résumé accomplishments to provide some perspective on their character and style.
- Provides office tours and introduces new hires to the company's personality, by displaying the desired appearance, tone and voice of the brand.
- Leads weekly on-boarding presentation.
- During orientation, regularly checks in to provide clarification and resolve any issues.
- Obtains, retains and conveys knowledge of new hire location, their needs, behavior and other relevant information.
- Maintains open communication; with regular availability to assist with questions or other issues. States and stands by a policy of confidentiality (unless, of course, that compromises legality or safety).
- Drives and maintains ADP WFN on-boarding experience. Including but not limited to keeping documents up-to-date, adhering to local, state and federal law.
- Ensures compliance with all processes and maintaining a high level of confidentiality at all times.
- Provides regular follow-up contact (at 90 days, and potentially other times) with new hires to survey for status and satisfaction.
- Local travel weekly and occasional out of state travel required.
- Additional duties as assigned.
Skills / Other:
- Excellent communication skills, both verbal and written.
- Excellent listener.
- Engaging personality with a calm and welcoming voice and demeanor.
- Able to connect with a wide range of people.
- Displays confidence and competence.
- Exceptional organizational skills, able to anticipate and prioritize.
- Strong problem-solver. May create or revise systems to improve operations.
- Strong attention to detail.
- Confidentiality.
- Sense of urgency.
- Flexible schedule to accommodate late changes and fluctuating conditions.
- Able to intercept and respond to communications outside of traditional business hours.
Education/ Training:
- High school graduate or equivalent. Bachelor's degree, preferred.
- Computer proficiency with MS Office Suite.
- Working knowledge of HRIS and ATS, preferred.
- Familiarity with onboarding process, preferred.
Experience:
- 1-2 Years of administrative or Human Resources experience.
- Prior experience involving hospitality or high-touch is desirable.
Pay: $64,000/yr