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IT Systems Support Specialist
Job Description
About the Company
We are a well-established and highly successful aerospace manufacturing company supporting critical programs in a fast-paced, technology-driven environment. Our operations rely on secure, compliant, and high-performing IT infrastructure.
Position Overview
A hands-on IT Systems Support Specialist with experience in Microsoft Server/ Endpoint environments, network administration, Microsoft CIS Benchmark Security practice, and CMMC compliance enforcement. This role is critical in supporting daily IT operations, maintaining secure systems, and ensuring compliance with cybersecurity standards.
You will work closely with IT manager, and internal teams to support infrastructure, troubleshoot issues, and help maintain a positive, secure, and efficient IT environment.
Key Responsibilities
- Provide day-to-day IT systems support across the organization with minimal down-time
- Manage and support Microsoft Server environments (Active Directory, Windows Server, user security access, NTFS permissions, GPOs, etc.)
- Assist with network administration including troubleshooting connectivity, switches, firewalls, MFA, and VPNs
- Support and help maintain both Microsoft CIS Benchmark Security best practices, and CMMC (Cybersecurity Maturity Model Certification) compliance requirements
- Monitor system performance, security, and uptime across infrastructure
- Troubleshoot hardware, software, and network issues in a timely manner
- Assist with system upgrades, patches, backups, and backup recoveries
- Maintain accurate documentation of systems, processes, and incidents
- Support end users with technical issues and provide excellent customer service
- Collaborate with leadership on IT improvements and security initiatives
Job Requirements
Qualifications
- 5+ years of experience in IT systems support or network administration
- Strong experience with Microsoft Server environments (Windows Server, Active Directory, Group Policy, Windows Powershell)
- Working knowledge of network infrastructure (LAN/WAN, switches, firewalls, MFA, VPNs)
- Experience with or exposure to CMMC / NIST 800-171 compliance is highly preferred
- Strong ethical troubleshooting and problem-solving skills
- Experience in manufacturing or industrial environments is a plus
- Ability to communicate well with your department, having a positive attitude, work independently, manage multiple priorities, and help the IT department stay proactive
Skills & Attributes
- Have a positive attitude
- Strong communication skills (both technical and non-technical)
- Organized with excellent documentation habits
- Proactive, detail-oriented, and solution-driven
- Team player with a customer-service mindset
- Adaptable/ Acceptable to changes, and willing to learn in a fast-paced environment
Work Environment
- Onsite/ Offsite role supporting a large aerospace manufacturing facility
- Combination of desk work and hands-on technical support
- Occasional off-hours or weekend work as needed for upgrades, Shop floor support coverage, or issue resolution
Compensation: $85-110K
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