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IT Service Delivery Manager

Oceanside, CA 92057

Posted: 06/05/2024 Employment Type: Contract to Hire Industry: Information Technology Job Number: 84906

Job Description

As an ideal candidate you will have 2+ years as an IT Consulting Services Delivery Manager in the MSP domain. As the Consulting Services Delivery Manager, you will lead a team of IT Infrastructure Engineers assigned to small to mid-size enterprise organizations in which the client relationships are cultivated through a collaborative team approach between the assigned engineer and yourself.  You will manage and maintain a framework that enables the team to create deep partnerships with our clients through the creation of IT strategic roadmaps and the bringing of those roadmaps to fruition.
On some occasions you will be managing the client assigned engineer doing the execution. On a few occasions you will do the execution.  Client base is made up of over 100 small businesses in and around the coastal areas between Oceanside, CA and San Diego, CA. Businesses include local restaurants, retail stores, medical practices and other small businesses.

Responsibilities:
Team Management:
  • Manage and maintain the team's processes and workflows.
  • Manage team task assignments and priorities.
  • Conduct team and one-on-one staff meetings.
  • Provide staff members with Key-Performance-Indicators (KPI's) that track their meeting of key goals, SLA's and other expectations.

Client Relationship Management:
  • Co-lead client relationships with assigned team members.
  • Drives client satisfaction through ensuring their needs and expectations are understood and met.

Business Development:
  • Directly interface with client executives, IT management, and end-users to define business, financial, and operational requirements.
  • Assist the sales team in creation of contracts, SOW's, and any other activities in pursuit of new business.
 
Project Management:
  • Manage a portfolio of assigned technology projects aligned with each client's goals.
  • Ensure projects are delivered on time, within scope, and within budget.
  • Facilitate project planning, risk management, resource allocation, and project closure.
  • Effectively manage, document, and communicate project risks.

Collaboration and Communication:
  • Liaison between organizations.
  • Coordinate transition to production.
  • Report and escalate project status to IT management and relevant committees.
  • Provide management Key-Performance-Indicators (KPI's) of the teams overall meeting of key goals, SLA's and other expectations.

Job Requirements

Education & Experience:
  • Bachelor's degree or equivalent combination of education and work experience.
  • 2+ years of progressive business systems and project management experience.

Skills and Competencies:
  • Strong leadership and organizational skills.
  • Excellent communication, research, analytic, and documentation skills.
  • Ability to handle multiple concurrent projects.
  • ThreatLocker Security Tools. 2 years (Preferred)
  • Kaseya Stack IT Security Management Platform. 2 years (Preferred)
  • IT Glue Documentation Software. 2 years (Preferred)
  • Datto Tools: Back Up, Restore and Protect Data. 2 years (Preferred)
  • MSP/Field service/IT Consulting: 3 years (Preferred)

Job Type: Full-time Hybrid. Office, Field, Remote

Pay: $75,000 - 85,000 per year DOE
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About Oceanside, CA

Start your career adventure in beautiful Oceanside, California! This vibrant coastal city, located in San Diego County, offers an unparalleled lifestyle and an array of job opportunities waiting just for you. Imagine working near the iconic Oceanside Pier, enjoying the renowned Mexican cuisine of the area, exploring the Oceanside Museum of Art, or catching a show at the Star Theatre Company. With a variety of industries thriving here, from tech to tourism, Oceanside is a place where professional growth meets laid-back beach vibes. Dive into our job listings today and discover why Oceanside could be the perfect backdrop for your career success.