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IT Helpdesk Administrator
Fountain Valley, CA 92708 US
Job Description
Job Requirements
- Installs, tests, and assists users with the implementation of new hardware, software, and applications
- Provide ongoing first and second-level helpdesk support and ticket triage, including problem troubleshooting, customer support, ticket creation, management, and follow-up
- Troubleshoots and identifies hardware and software problems in a timely manner; resolves routine problems, replaces defective components, and researches resources to identify solutions
- Manages and maintains hardware procurement, shipping, and tracking
- Assigns, modifies, and deletes user accounts and resolves security access problems; maintains integrity of system security
- Identify, document, and maintain process and software documentation
- Assist senior team members with special projects and administrative tasks, as needed
- Enterprise helpdesk experience a plus
- Mentoring and growth will be provided by experienced IT management, but candidate should have some existing skills for front line technical support
- BA, BS preferred;
- Strong knowledge of Windows, O365
- Systems administration experience a plus
- Solid grasp of network protocols (DNS, DHCP, VPN)
- Experience in a help-desk environment, fluid in the use of help desk tools, prioritization of support calls, effective documentation of how a call was answered/remediated, etc.
- Excellent Communication/Documentation skills and strong customer-service orientation
- Strong analytical problem-solving skills and ability to work independently
- Ability to complete multiple projects simultaneously, and in a timely manner
- Able to multitask in complex, diverse, fast-paced, production environment
- Strong oral and written communication skills
- Minimal after-hours and weekend work with flexibility for on-call emergencies
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