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IT Helpdesk Administrator

Fountain Valley, CA 92708

Posted: 03/08/2023 Employment Type: Direct Industry: Information Technology Job Number: 84219

Job Description

Motive Companies is seeking a critical thinking candidate for a helpdesk position in our IT department. Skills must include the ability to clearly communicate with users at all levels of the organization, respond and adapt to a variety of helpdesk requests, and be highly motivated for the proactive health of the company's digital infrastructure. 

Job Requirements

Responsibilities include, but are not limited to
  • Installs, tests, and assists users with the implementation of new hardware, software, and applications
  • Provide ongoing first and second-level helpdesk support and ticket triage, including problem troubleshooting, customer support, ticket creation, management, and follow-up
  • Troubleshoots and identifies hardware and software problems in a timely manner; resolves routine problems, replaces defective components, and researches resources to identify solutions
  • Manages and maintains hardware procurement, shipping, and tracking
  • Assigns, modifies, and deletes user accounts and resolves security access problems; maintains integrity of system security
  • Identify, document, and maintain process and software documentation
  • Assist senior team members with special projects and administrative tasks, as needed
  • Enterprise helpdesk experience a plus 
  • Mentoring and growth will be provided by experienced IT management, but candidate should have some existing skills for front line technical support

  • BA, BS preferred;
  • Strong knowledge of Windows, O365
  • Systems administration experience a plus
  • Solid grasp of network protocols (DNS, DHCP, VPN)
  • Experience in a help-desk environment, fluid in the use of help desk tools, prioritization of support calls, effective documentation of how a call was answered/remediated, etc.
  • Excellent Communication/Documentation skills and strong customer-service orientation
  • Strong analytical problem-solving skills and ability to work independently 
  • Ability to complete multiple projects simultaneously, and in a timely manner
  • Able to multitask in complex, diverse, fast-paced, production environment
  • Strong oral and written communication skills
  • Minimal after-hours and weekend work with flexibility for on-call emergencies

Motive Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver's license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, 
parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. Motive Energy Telecommunications complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Motive Energy Telecommunications expressly prohibits any form of unlawful employee harassment or discrimination based on any of these protected categories.
The duties and responsibilities described above are not a comprehensive list and that additional tasks may be assigned.

Pay: $23-30/hr
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