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The Ultra Care Technician I is responsible for performing regularly scheduled maintenance of industrial batteries and related products at the client site.  

Responsibilities:

• Represents the company in a neat and professional manner in accordance with company standards.
• Practices safety and good housekeeping in all circumstances.
• Performs battery inspections, battery watering, battery washing, and full-scale inspection including recording of cell voltages and specific gravities.
• Performs watering system installations.
• Conveys information to proper customer contacts.
• Safely operates a service vehicle and keeps it in good working order. 
• Operates a forklift and reach truck on a regular basis.
• Recognizes and addresses safety and EPA issues.
• Safely and correctly processes non-potable water recovered by the battery wash.
• Tests for and analyzes results of acidity level of water (pH).
• Performs voltage testing and pressure washing of battery.
• Maintains an accurate assigned parts inventory.
• Actively promotes point of sale items and allied products and services.
• Follows assigned schedule to ensure regular product maintenance.
• Complies with company policies and procedures (regarding issues such as warranty, safety, environmental, OSHA, and hazmat).
• Ensures work orders are filled out properly and submitted in a timely manner.
• Establishes and maintains good working relationships with customers.
• Communicates with others (supervisor, company technicians or other departments, as needed), to coordinate necessary repairs or either resolve customer complaints or seize opportunities.
• Limited overnight travel approximately every other week (1-2 nights)
• All other duties as required.

Skills / Other:

• Able to read and comprehend documents, such as safety rules, operating and maintenance instructions, plus procedural and technical manuals.
• Able to interpret and follow instructions (provided in written, oral, diagram, or schedule form).
• Able to prioritize work, work independently, and move from task to task.
• Analytical and critical thinker.
• Detail-oriented.
• Troubleshooting skills, able to define problems and solve them.
• Strong customer service skills, including active listening.
• Solid organizational skills.
• Deadline-driven, self-motivated.

Education/ Training:

• High School graduate or equivalent, required.  Associate's degree in a technical area, or equivalent combination of work experience and education, preferred.
• Basic knowledge of Microsoft Office (Word, Excel, and Outlook) and the internet.
• Able to operate communications equipment in a mobile environment (cellphone, laptop, etc.).
• Working knowledge of standard shop tools.
• Forklift certified, have or will train.
• Reach truck operation, experienced or will train.
• Safety training for Spill Containment and Lead Level.
• FRED electrical training will be provided.
• Basic charger training (industrial batteries and their chargers, DC cables and displays) will be provided.
• Clean and current Driver's license (MVR check) in the applying State.
• Basic understanding of electricity/electronics.
• Has the experience and ability to safely complete all tasks of a Shop Technician III without supervision.

Experience:

• 1-3 Years of experience involving battery industry or related experience, preferably within a field service environment.  Prior sales or customer service in a field service environment, strongly preferred.

Compensation: $18/hr DOE