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Field Service Technician

Phoenix, AZ 85017

Posted: 10/23/2023 Employment Type: Direct Industry: Labor Job Number: 84596

Job Description

Purpose and Scope: The Field Service Technician I is responsible for basic troubleshooting and repair of batteries and attendant equipment.   They manage a high quantity of communications while remaining alert to new clients and enhanced sales opportunities.

Job Requirements

  • Represents the company in a neat and professional manner in accordance with company standards.
  • Practices safety and good housekeeping in all circumstances.
  • Conveys information to proper customer contacts. 
  • Safely operates a service vehicle and keeps it in good working order. 
  • Operates a forklift truck and reach truck on a regular basis.
  • Safely and correctly processes non-potable water recovered by the battery wash.
  • Tests for and analyzes results of acidity level of water (pH).
  • Performs voltage testing and pressure washing of battery.
  • Evaluates power module performance by reviewing its electronics operation and components against specifications.
  • Performs battery inspections, battery watering, battery washing, and recording of cell voltages and specific gravities.
  • Performs watering system installations.
  • Maintains an accurate assigned parts inventory.
  • Follows assigned schedule to ensure regular product maintenance.
  • Recognizes and addresses safety and EPA issues.
  • Complies with company policies and procedures (regarding issues such as warranty, safety, environmental, OSHA, and hazmat).
  • Actively promotes point of sale items and allied products and services.
  • Ensures work orders are filled out properly and submitted in a timely manner.
  • Establishes good working relationships with customers.
  • Participates in sales process by identifying client opportunity (expanded services, new client, etc.) and conveys said information to appropriate sales personnel.
  • Communicates with others (supervisor, company technicians or other departments, as needed), to coordinate necessary repairs or either resolve customer complaints or seize opportunities.
  • Communicates with Management and Sales regarding any unresolved customer issues.
  • Reads, analyzes, and interprets documents such as safety rules, operating and maintenance instructions, and procedural and technical manuals.
  • Defines problems and draws valid conclusions on the work that needs to be performed.
  • Interprets a variety of instructions furnished in written, oral, diagram, or schedule form.
  • All other duties as required.

Skills / Other:
  • Mathematical aptitude (perform basic calculations).
  • Sales skills.
  • Good communication and customer service skills.
  • High degree of organization, deadline-driven, self-motivated and accountable with follow-through and follow-up.
  • Able to deal with difficult situations and maintain a positive attitude.
  • Critical and analytical thinker, able to prioritize work and move from task to task.
  • Detail-oriented.
  • Troubleshooting skills, able to define problems and solve them.
  • Able to work independently with minimal supervision.

  • 1-3 Years of battery industry or related experience, preferably in a field service environment.

Pay: $24 - $28/hr

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