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Field Service Technician

Jacksonville, FL 32203

Posted: 09/20/2023 Employment Type: Direct Industry: Labor Job Number: 84455

Job Description

Purpose and scope: The Lead Technician is the main point of contact for dealers regarding Parts/Warranty issues and After-Sales support.

Job Requirements

Customer Support
  • Provides quality customer/technical support by responding to service calls via phone calls or emails (driven by Happy Fox ticketing application). Pulls parts (and program as required) and coordinates with shipping personnel for shipment.  
Inventory Management
  • Orders and maintains component inventory to ensure regular availability.
  • Monitors and tracks chargers in repair (internal, warranty and buybacks). 
Task Priority Management and Troubleshooting
  • Performs troubleshooting and employs technical know-how in doing fault-isolation of failed units and sub-assembly parts from both Production and Field fallouts to identify root cause/s, then carry out necessary rework, repair or other dispositions (e.g. scrapping, refurbishment) as required.
  • Delegates task priorities and coaches Technicians in troubleshooting process for successful results.
Programming/Firmware/ECO Testing, Validation and Implementation
  • Test new programming/firmware procedures and ECO's originating from Engineering.
RMA/Warranty Sales Orders
  • Creates RMA/Warranty Reports in MAS 500, Happy Fox.
  • Processes Sales Orders for parts/warranty as needed.  
Perform Housekeeping, Work Place Organization (WPO) and 5S
  • Performs and role-models housekeeping rules (every start and end of the shift or more as frequently required), maintains good Work Place Organization and adheres to 5S Lean Methodology amongst team members/Service Technicians under area of responsibility.
  • All other duties as required.

  • 1-3 Years of battery industry or related experience, preferably in a field service environment.

Pay: $75,000 - $90,000

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