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Field Service Technician

Auburn, WA 98071

Posted: 05/28/2024 Employment Type: Direct Industry: Labor Job Number: 84898

Job Description

Purpose and Scope: The Field Service Technician I is responsible for basic troubleshooting and repair of batteries and attendant equipment. They manage a high quantity of communications while remaining alert to new clients and enhanced sales opportunities.  

Job Requirements

Responsibilities: 
  • Represents the company in a neat and professional manner in accordance with company standards. 
  • Practices safety and good housekeeping in all circumstances. 
  • Conveys information to proper customer contacts. 
  • Safely operates a service vehicle and keeps it in good working order. 
  • Operates a forklift truck and reach truck on a regular basis. 
  • Safely and correctly processes non-potable water recovered by the battery wash. 
  • Tests for and analyzes results of acidity level of water (pH). 
  • Performs voltage testing and pressure washing of battery. 
  • Evaluates power module performance by reviewing its electronics operation and components against specifications. 
  • Performs planned and preventative maintenance of chargers. 
  • Performs diagnosis of and resolves charger issues (bad fuse, display failure, AC cord, power module). 
  • Performs battery inspections, battery watering, battery washing, and recording of cell voltages and specific gravities. 
  • Performs watering system installations. 
  • Maintains an accurate assigned parts inventory. 
  • Follows assigned schedule to ensure regular product maintenance. 
  • Recognizes and addresses safety and EPA issues. 
  • Complies with company policies and procedures (regarding issues such as warranty, safety, environmental, OSHA, and hazmat). 
  • Actively promotes point of sale items and allied products and services. 
  • Ensures work orders are filled out properly and submitted in a timely manner. 
  • Establishes good working relationships with customers. 
  • Participates in sales process by identifying client opportunity (expanded services, new client, etc.) and conveys said information to appropriate sales personnel. 
  • Communicates with others (supervisor, company technicians or other departments, as needed), to coordinate necessary repairs or either resolve customer complaints or seize opportunities. 
  • Communicates with Management and Sales regarding any unresolved customer issues. 
  • Reads, analyzes, and interprets documents such as safety rules, operating and maintenance instructions, and procedural and technical manuals. 
  • Defines problems and draws valid conclusions on the work that needs to be performed. 
  • Interprets a variety of instructions furnished in written, oral, diagram, or schedule form. 
  • All other duties as required.

Experience: 
  • 1-3 Years of experience involving battery industry or related experience, preferably within a field service environment. Prior sales or customer service in a field service environment, strongly preferred. 

Pay: $27 - $35/hr
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About Auburn, WA

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