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Director, Service & Field Ops

Irvine, CA 92614

Posted: 10/05/2022 Employment Type: Direct Industry: Management Job Number: 83855

Job Description

Purpose and Scope:
The Director, Service & Field Ops directs the service personnel resources within the organization  to achieve corporate service quota levels and profit goals. This position will develop, implement and realize the service and/or business plan and develop, structure and manage the assigned area/unit within the overall business strategy, in order to realize commercial and business objectives. .

  • Manages, directs and motivates service people in a team effort to achieve service performance and service quota goals. 
  • Serves as liaison between service people and executive management. 
  • Implements service programs and directs service strategy. 
  • Communicates service progress, market conditions and competitive information, to executive team. 
  • Assesses skill level of service group, both internal and field and requests training aid from General Manager. 
  • Manages service logistics, interfaces with customers, dealers, plans work schedule, and dispatches service engineers.
  • Manages parts warehouse and product inventories. 
  • Exercise discretion and independent judgment when dealing with critical matters within the Service area. 
  • Carries out managerial responsibilities in accordance with the organization's policies, procedures, local regulations, OSHA and ISO9000 requirements. 
  • Monitors training of staff/coordinators to ensure appropriateness based on position and job duties. 
  • Assists in management of building facilities such as safety equipment and company machinery. 
  • Provides support, direction, and coaching to subordinate employees in the areas of disciplinary action and problem resolution.  
  • Coordinating shipping, receiving, distribution, warehousing, and service activities; Developing plans for efficient use of materials, equipment, and employees 
  • Reviewing production costs and product quality and modifying production and inventory control programs to maintain and enhance profitable operation of the Service Center. 
  • Reviewing and analyzing management reports including full Profit and Loss responsibility and taking corrective action. 
  • Conducting meetings with sales staff to promote service and team effort 
  • Requires a technical background, as well as warranty, inventory and shipping responsibilities. 
  • Must be able to lift up to 50 pounds. Anything heavier will be done with the assistance of a mechanical device or with the assistance of another employee.
  • Must be able to frequently bend; twist; reach; stoop; kneel or crouch.
  • Must be able to stand for long periods of time 
  • This position requires working in a plant/warehouse environment. Therefore, expect varying working conditions.
  • Travel ? 25%
  • Performing other duties as assigned. 

Job Requirements

Skills / Other:
  • Excellent customer service
  • Communication skills
  • Electro-Mechanical Aptitude
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Proficient in the used of Microsoft applications such as Microsoft Office Word, Excel, Outlook, Access and PowerPoint.
  • Ability to speak effectively before groups of customers or employees of the organization
  • Account Management 
  • Service Scheduling Skills and Knowledge Leadership Skills 
  • Analytical Skills
  • Customer Relations 
  • Working Knowledge of Industrial Battery Chargers 
  • Material Handling Knowledge 
  • New Accounts Development 
  • Motivation Techniques 
  • 4+ Previous Management Experience required.

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver's license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. Advanced Charging Technologies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Our company expressly prohibits any form of unlawful employee harassment or discrimination based on any of these protected categories.
The duties and responsibilities described above are not a comprehensive list and that additional tasks may be assigned. The scope of the job may change as necessitated by business demands.

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