Customer Service Representative - Sample Receiving

About the Opportunity

Key Responsibilities

• Coordinate the receiving and intake of customer samples from initial communication through system entry
• Review sample submission forms and verify information for accuracy and completeness
• Enter and manage sample information within internal laboratory and business systems
• Communicate with clients regarding sample receipt, status updates, and testing requests
• Generate receipt confirmations and assist with pricing and quote verification when needed
• Coordinate shipments to third-party laboratory partners as required
• Serve as a primary point of contact for customer inquiries regarding services, turnaround times, and sample status
• Maintain accurate records of customer communications and sample documentation
• Collaborate with laboratory, operations, and accounting teams to ensure efficient workflow and customer satisfaction
• Support continuous improvement initiatives to enhance customer service quality and response times
• Assist with additional customer service and administrative functions as needed

Qualifications

Required

• High school diploma or equivalent
• 6+ months of customer service, administrative, office support, or laboratory-related experience
• Strong verbal and written communication skills
• Excellent organizational and time management abilities
• Ability to manage multiple deadlines and priorities
• Strong attention to detail and data accuracy
• Proficiency with Microsoft Office, including Outlook, Excel, and Word
• Professional customer service mindset with strong problem-solving skills

Preferred

• Experience in laboratory, food testing, scientific, or regulated environments
• Experience with Laboratory Information Management Systems (LIMS)
• Experience working with ERP systems
• Experience supporting international customers or global organizations
• Crystal Reports experience is a plus

What We're Looking For

• Strong customer service orientation
• High emotional intelligence and professionalism
• Ability to work effectively with individuals from diverse backgrounds
• Adaptability in a fast-paced environment
• Team-focused mindset with a willingness to support multiple departments
• Initiative to identify and improve processes

Physical Requirements

• Ability to lift and move items averaging up to 20 pounds and occasionally up to 50 pounds
• Frequent use of computers, phones, and repetitive hand movements
• Ability to work in an office and laboratory support environment