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Credit Administrator II
Job Description
Position: Credit Administrator II (Temporary, Full-Time)
Our client is currently seeking a Credit Administrator II to join our Credit Department on a temporary, full-time basis. This role is responsible for managing accounts receivable collections and maintaining proactive communication with customers to ensure timely payment and account resolution.
Key Responsibilities
- Monitor and manage the order queue to ensure timely processing
- Oversee a credit portfolio, including:
- Reviewing customer account history, payment trends, credit limits, and average days to pay
- Making informed decisions on order release
- Collaborate with the Sales team to review and release pending customer orders
- Utilize weekly aging reports (including 30/60/90-day metrics) to track past due accounts
- Systematically contact customers based on aging status and outstanding balances
- Communicate via email and phone to:
- Address account status
- Schedule follow-ups
- Escalate issues to the Credit Supervisor as needed
- Respond promptly to customer inquiries to ensure accurate resolution and positive collaboration
- Maintain detailed account notes using ARI and IDI systems
- Participate in weekly meetings with the Credit Supervisor to review accounts aged 30+ days
- Investigate and resolve payment discrepancies and disputes using:
- Prelude QFE for dispute resolution
- Daily coding and follow-up on disputed invoices
- Prepare monthly reports on delinquent accounts (60+ days), as directed by the Credit Supervisor
Job Requirements
Qualifications & Skills
- 3-5 years of experience in commercial collections
- High school diploma required; post-secondary business education preferred
- Strong ability to multitask and collaborate in a fast-paced team environment
- Strong Excel skills, V-Look Up, IF Statements, and Pivot Tables
- Solid understanding of commercial credit and collections
- Proven ability to make sound credit decisions based on customer history
- Excellent oral and written communication skills
Payrate $25 - $27.50/hr
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