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Posted: 06/03/2025 Employment Type: Direct Industry: Construction Job Number: 85591

Job Description

Full Time Construction Relations Manager on the Metro Southeast Gateway Line project in the Southeast Los Angeles County at the Project office.

This position serves as the positive link between Metro, the community, and various stakeholders to create trust and an enduring relationship for Metro; conducts the more complex staff work in connection with community outreach, preparation, and dissemination of informational materials, training, mitigation, and rapid response resolution.

Key Responsibilities

Project Support: Assist with Metro projects and programs throughout all phases, including planning, delivery, and operations.
Communication Strategy: Develop and implement community engagement programs to inform the public, elected officials, and stakeholders about Metro projects, programs, and mitigations.
Liaison Role: Serve as a key connection between Metro executives and local officials, councils, chambers of commerce, public agencies, and community advocacy groups.
Opportunity & Risk Management: Identify opportunities and risks related to Metro's initiatives and develop strategic approaches to maximize success and minimize challenges.
Strategic Planning: Establish goals, objectives, workplans, and budgets for assigned project areas.
Staff Management: Train, motivate, and oversee staff involved in outreach efforts, including consultant management and performance oversight.
Event Coordination: Organize and participate in community meetings, press conferences, and special events, ensuring strategic engagement.
Public Representation: Represent Metro at public events and meetings, acting as a spokesperson.
Incident Management: Research and resolve complex incidents, complaints, and stakeholder concerns in collaboration with internal teams.
Content Development: Oversee the creation of informational materials, including fact sheets, newsletters, e-blasts, website content, and presentations.
Project Management Support: Advise project teams on community impact considerations throughout different phases of development.
Internal Communication: Manage communication strategies within Metro leadership to ensure seamless implementation of new directives and programs.
Strategic Coordination: Align communication efforts across internal departments, including community relations, media, and marketing.

Skills, Knowledge, & Expertise

Knowledge (Learned body of information applied to job tasks)

Community Relations: Principles and best practices for effective public engagement.
Government Protocols: Operations and procedures of local and state governments, public agencies, and community organizations.
Digital Communication: Theories and strategies for targeted online engagement and digital media.
Transportation & Public Finance: Expertise in transportation, land use planning, regulatory frameworks, and finance models.
Engineering & Construction: Knowledge of engineering disciplines relevant to infrastructure and development projects.
Legislative Processes: Federal, state, and municipal legislative procedures and protocols.
Research & Analytics: Proven methodologies for data-driven decision-making and strategic analysis.
Infrastructure Projects: Extensive understanding of public works and transportation infrastructure operations.
Social Media & Marketing: Branding strategies and digital marketing techniques for effective audience outreach.
Public Communication: Best practices for official communications within and on behalf of public agencies.
Community Engagement: Group dynamics and techniques for organizing and mobilizing communities.
Conflict Resolution: Consensus-building strategies to address stakeholder concerns.
Management Theories: Contemporary leadership and project management methodologies.
Technology Proficiency: Advanced use of Microsoft 365 and CRM systems for workflow optimization.

Skills (Proficient use of data, people, or processes)

Strategic Communication: Designing and executing communication strategies for complex transportation projects.
Program Management: Developing and managing public engagement initiatives across various media platforms.
Community Relations: Effective collaboration with non-governmental organizations and diverse communities.
Analytical Thinking: Identifying opportunities and challenges, evaluating solutions, and driving results.
Judgment & Creativity: Applying strategic thinking and problem-solving within established guidelines.
Effective Communication: Strong verbal and written communication, including public speaking and presentations.
Professional Collaboration: Building relationships across Metro departments and with external stakeholders.
Issue Framing: Presenting complex topics in a way that is accessible to broad audiences.
Consensus Building: Facilitating productive discussions to align stakeholder interests.

Abilities (Competencies to perform key responsibilities)

Outreach & Engagement: Conducting outreach to support transportation projects and initiatives.
Complex Communication: Conveying technical and policy-driven information to diverse audiences.
Cross-Department Collaboration: Coordinating efforts across multiple teams and external agencies.
Public Representation: Serving as a credible and professional spokesperson in high-visibility engagements.
Project Coordination: Managing multiple priorities while meeting critical deadlines.
Regulatory Compliance: Understanding and applying relevant laws, contracts, and budget policies.
Data Interpretation: Analyzing and leveraging data for informed decision-making.
Report Development: Writing clear, concise, and actionable reports.
Leadership & Training: Supervising, training, and mentoring staff and consultants.
Technical Communication: Translating complex documents into accessible public materials.
Language Proficiency: Fluent in English (reading, writing, and speaking).

Job Requirements

Minimum Requirements

Education:

Bachelor's degree in Communications, Political Science, Public Policy, Public Administration, Business, or a related field.
Master's degree in Public Policy or a related field preferred.

Experience:

Six years of relevant experience in public affairs or community relations, preferably within transportation or public works.
Three years at a supervisory level, managing public engagement and outreach efforts.

Certifications & Licenses:

Valid California Class C Driver License or equivalent mobility for job-related tasks.

Special Conditions:

Work is primarily in an office environment with significant computer use.
May require irregular hours, including weekends or holidays.
Local travel and occasional emergency response duties may be necessary.

Physical Requirements:

Desk-based tasks, including typing and phone use.
Standing and walking distances of 5 to 100 feet.
Clear spoken communication in English.

Salary Range: $110K - $135K DOE

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