Position Overview

Key Responsibilities

• Serve as the main point of contact for Business Central users, providing prompt and effective support for system-related issues.

• Identify, analyze, and resolve technical problems within Business Central, escalating more complex issues as necessary.

• Support the configuration, customization, and updates of Business Central to align with business objectives.

• Regularly assess the system to identify opportunities for enhancements, upgrades, and process improvements to boost efficiency and minimize manual work.

• Conduct audits to ensure data accuracy and resolve any issues affecting data integrity.

• Develop and maintain detailed documentation for system settings, troubleshooting processes, and user instructions.

• Collaborate on system implementation, migration, and upgrade projects, working with cross-functional teams to achieve successful outcomes.

• Offer training sessions and ongoing support to users on how to leverage Business Central effectively.

• Partner with IT and other departments to align system operations with overall organizational goals.

• Identify areas for improvement, such as workflow automation and optimization, and coordinate with stakeholders and developers to implement changes.

• Ensure Business Central aligns with internal policies and regulatory data standards.

Required Skills

• In-depth understanding of Business Central modules and configurations.
• Familiarity with SQL, data analysis, and experience developing reports in Business Central.
• Bonus: Knowledge of tools like Power BI, Power Automate, or related Microsoft products.

• Strong analytical and problem-solving abilities.
• Excellent communication skills to facilitate collaboration across departments.
• Organizational and multitasking skills to manage priorities effectively.

Qualifications

• Bachelor's degree in Computer Science, IT, or a related discipline.
• 3–5 years of experience in business systems support, with expertise in ERP or CRM systems.
• Hands-on experience with Microsoft Dynamics 365 Business Central.
• Knowledge of additional platforms (MES, CMMS, QMS) and experience in a manufacturing setting are a plus.

Compensation & Benefits

• Salary: $70,000–$90,000 annually, plus bonus eligibility.
• Comprehensive benefits:
  • Paid Time Off (vacation, sick, and holidays).
  • 401(k) retirement plan.
  • Medical, dental, and vision insurance.
  • Health Savings Account (HSA).
  • Supplemental insurance options.
  • Tuition reimbursement.
  • Employee assistance programs and recognition initiatives.
  • Opportunity to purchase PV panels through an employee program.