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Position Summary

The FTTH (Fiber-to-the-Home) Drop Installation Technician is responsible for installing, testing, repairing, and maintaining fiber optic drop connections from the network distribution point to residential and commercial customer locations. This position performs aerial and underground drop installations, customer premise fiber routing, and service activation while ensuring high-quality workmanship, safety compliance, and exceptional customer service.

Key Responsibilities

Install underground FTTH fiber drops from network access points to customer premises

Perform fiber splicing, termination, testing, and troubleshooting of drop connections, including splice enclosures on the mainline

Install conduit, fiber cable, grounding equipment, and customer premise equipment as required.

Route fiber cabling into homes and businesses according to company standards and customer requirements.

Conduct signal testing using OTDRs, power meters, and other fiber testing equipment.

Troubleshoot service issues, fiber damage, or connectivity problems.

Read and interpret fiber network maps, construction prints, and work orders.

Coordinate with utility locators and follow safe digging practices as needed

Ensure all installations comply with company quality standards, safety regulations, and local codes.

Document completed work, test results, materials used, and job status updates in company systems.

Communicate professionally with customers regarding installation processes and service expectations.

Maintain company vehicles, tools, and equipment in good working order.

Assist with emergency restoration work, outage response and mainline installation or fiber placement activities as needed.

Support construction and maintenance crews during network expansion projects.

Qualifications

Education

High school diploma or GED required.

Technical or vocational training in telecommunications or fiber optics.

Experience

1-3 years of experience in fiber optic installation, telecommunications, cable, or utility construction.

Experience with FTTH installations strongly preferred.

Experience working with aerial and underground construction methods preferred.

Experience with blowing fiber.

Experience with working directly with residents

Certifications

Fiber Optic Association (FOA) certification

OSHA 10 or OSHA 30 certification

Valid driver's license with acceptable driving record

Bucket truck or CDL A certification is a plus

Skills & Competencies

Knowledge of FTTH network architecture and fiber optic installation practices.

Ability to splice, terminate, and test fiber optic cable.

Familiarity with OTDRs, fusion splicers, power meters, and hand tools.

Ability to read maps, utility prints, and fiber schematics.

Strong troubleshooting and problem-solving skills.

Excellent customer service and communication abilities.

Ability to work independently and as part of a team.

Strong attention to detail and commitment to safety.