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Customer Experience Coordinator
Job Description
The role of the Customer Experience Coordinator is to answer inbound communications/inquiries and provide the highest level of engagement with customers and prospects. You will be expected to provide individualized sales support for accounts to both the customers and our organizations. This position provides national support to the Sales Organization and assists in resolving customer complaints, concerns, and issues related to our customers' open orders and expectations. You will be the front line of all quote requests, regardless of territory, and will establish commit dates at order entry.
Job Summary:
- Quote/Order Entry.
- Front Line queue support (4 hrs. min AUX-IN).
- Service accounts to assure growth and customer satisfaction.
- Evaluate quote status daily and revise follow-up dates as needed.
- Review open order report daily, and update commit dates.
- Collaboration of Strategic Account Information with the Regional Sales Managers.
- Service/Evaluate/Upsell Customer Requests.
- Find new sales opportunities through inbound prospecting.
- Product knowledge and give inventory recommendations.
- Lead follow up as assigned and mail List maintenance.
- Building and enhancing customer relationships by servicing their immediate and future needs.
Job Requirements
Knowledge, Skill, and Experience Required:
- Post-secondary business education is preferred, Minimum high school education required.
- 1+ year of Sales and/or Customer Service experience preferred.
- 1+ year Wireless Industry experience preferred.
- 1 year Product Application experience preferred.
- Intermediate MS Excel, Word, and Outlook skills.
- Strong interpersonal, written, and verbal communication skills.
- Strong organizational skills and time management skills.
$24.00-$29.00 DOE
Shift: 8am - 5pm M-F
#MCTA1
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