The General Service Manager / Director will lead and oversee all aspects of the company's service operations across four key departments:

• Field Service
• Ultracare
• Parts
• Shop

This is a strategic and hands-on leadership role responsible for driving profitability, operational efficiency, and team engagement. The successful candidate will directly manage department managers, oversee P&L performance for the entire service division, and ensure that service quality, productivity, and customer satisfaction meet the highest standards.

Key Responsibilities

• Provide strategic leadership and daily oversight to four department managers (Field Service, Ultracare, Parts, and Shop).
• Manage full Profit & Loss (P&L) for the service division, with accountability for revenue growth, cost control, and profitability.
• Identify and implement opportunities for process improvement, focusing on:
  • Increasing billable hours and utilization rates
  • Reducing unnecessary overtime
  • Enhancing inventory management and control
• Collaborate closely with Accounting, Sales, and Operations to streamline cross-departmental communication and ensure alignment on goals.
• Develop and monitor key performance metrics for service delivery, technician productivity, and financial results.
• Build and maintain a motivated, high-performing team of 40+ technicians and support staff through mentorship, accountability, and recognition.
• Drive a culture of continuous improvement, safety, and operational excellence

Qualifications

• 10+ years of progressive experience in service operations management, preferably within automotive, industrial, or equipment service industries.
• Proven experience managing large technical teams (40+ employees).
• Strong understanding of P&L management, budgeting, and operational efficiency improvement.
• Demonstrated success in process optimization and cost control initiatives.
• Familiarity with ERP/accounting systems and cross-functional collaboration with Sales and Operations teams.
• Military leadership experience or background in automotive service management highly desirable.
• Excellent communication, leadership, and organizational skills.
• Bachelor's degree in Business, Engineering, or related field preferred (equivalent experience considered).

Why Join Us

• Competitive base salary ($150K) with projected 25% annual performance bonus
• Leadership role in a respected, growing company
• Opportunity to modernize and optimize a critical service division
• Strong team culture and supportive executive leadership